Warranty Policy

At Veqnaro, we are committed to providing high-quality products and reliable after-sales support. This Warranty Policy explains how we handle product issues to ensure a smooth and fair experience for every customer.

1. Warranty Coverage

We offer warranty support for all products purchased from Veqnaro’s official store.

If a product experiences a quality-related issue, we will provide support in the form of replacement parts or necessary accessories at no additional cost.

2. Quality-Related Issues

If your product has a manufacturing defect or quality-related problem, Veqnaro will:

✔ Provide free replacement parts or accessories
✔ Offer repair solutions when applicable
✔ Replace defective components free of charge after verification

📌 Our goal is to ensure your product functions properly as intended.

3. Non-Quality Related Issues

If the issue is caused by:

  • Normal wear and tear
  • Improper use or handling
  • Accidental damage
  • Misuse or lack of maintenance
  • Long-term usage damage

In these cases:

  • Customers will be responsible for the cost of replacement parts
  • Customers will also bear the shipping cost for replacement parts

We will still provide technical support and help you identify the correct replacement parts.

4. Warranty Requirements

To request warranty service, please provide:

✔ Order number
✔ Product name or model
✔ Description of the issue
✔ Clear photos or videos showing the problem

📩 Email: veqnaro@hotmail.com

5. Replacement Process

Once we receive your request:

  1. Our support team will review the issue
  2. We may request additional information if needed
  3. We will confirm whether the issue is covered under warranty
  4. Approved cases will receive replacement parts or solutions accordingly

6. Shipping Costs

  • For quality-related issues, replacement parts are provided free of charge
  • For non-quality-related issues, customers are responsible for:
    • Replacement part cost
    • Shipping fees

7. Processing Time

We aim to handle all warranty requests within 1–2 business days after receiving complete information.
Resolution time may vary depending on product and parts availability.

8. Limitations

This warranty does not cover:

❌ Damage caused by misuse or improper handling
❌ Unauthorized repairs or modifications
❌ Cosmetic damage from normal use
❌ Loss or theft
❌ Damage caused by external factors (water, fire, accidents, etc.)

9. Our Commitment

At Veqnaro, we value every customer and stand behind the quality of our products. We are committed to providing fair, transparent, and efficient after-sales support to ensure your satisfaction.

For any questions regarding this Warranty Policy, please contact us:

📩 Email: veqnaro@hotmail.com