Refund policy
Last Updated: June 2026
At Veqnaro, we strive to provide high-quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.
1. Return Eligibility
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Include all original packaging, accessories, manuals, and parts
- Show no signs of damage, wear, assembly, or misuse
- Be accompanied by proof of purchase (order number or receipt)
2. Non-Quality Related Returns
Due to the size and shipping costs associated with our products, we generally do not accept returns for non-quality-related reasons, including but not limited to:
- Change of mind
- No longer needed
- Ordered by mistake
- Personal preference
- Found a lower price elsewhere
If a return is exceptionally approved by our customer service team, the customer must:
- Arrange and pay for return shipping
- Return the item to the designated warehouse address provided by Veqnaro
- Ensure the item arrives in original, unused condition
Please note that original shipping charges are non-refundable.
3. How to Request a Return
To request a return, please contact us first at:
Email: veqnaro@hotmail.com
Please include:
- Full Name
- Order Number
- Product Name
- Reason for Return
- Photos of the item and packaging (if applicable)
Returns sent without prior authorization will not be accepted.
4. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives:
- Damaged
- Defective
- Missing parts
- Incorrect
Please contact us within 7 days of delivery at:
Email: veqnaro@hotmail.com
Provide your order number and clear photos or videos showing the issue.
After verification, Veqnaro will provide an appropriate solution, including replacement parts, replacement products, or a full refund where applicable.
5. Return Inspection
All returned products will be inspected upon arrival at our warehouse.
Refunds will only be issued after we confirm that:
- The item matches the approved return request
- The item is unused and undamaged
- All original accessories and packaging are included
If the returned product shows signs of use, damage, missing parts, or does not meet our return requirements, the return may be rejected and no refund will be issued.
6. Refund Process
Once we receive and inspect the returned item, we will notify you of the refund status.
If approved:
- Refunds will be issued to the original payment method
- Processing usually takes 3–10 business days
Please note that banks and payment providers may require additional time to post the refund to your account.
7. Non-Returnable Items
The following items are not eligible for return:
- Used products
- Products damaged through misuse, negligence, or improper assembly
- Products returned without authorization
- Clearance, final sale, or promotional items
- Gift cards
8. European Union Customers
For orders shipped to countries within the European Union, customers may have the right to cancel or return their order within 14 days of receiving the product in accordance with applicable consumer protection laws.
Returned items must remain unused, in original condition, and include all packaging and accessories.
9. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: veqnaro@hotmail.com
We are committed to providing timely support and assisting customers with any product-related concerns.